posted
Well, finally the 1.54 upgrade shows up. I'm sure a new version will probably be out next week. Now after reading everyone's problems I concluded that you must uninstall 1.52 first and run the cleansys also. At that point you can install the new version.
Now.....wouldn't it make sense that Gerber would include those instructions on the sheet that comes in the envelope with the CD? I'll bet it's on some readme file on the disc, but please! I really doubt the extra printing costs would have been too high. I can only imagine how many tech support calls have to do with proper uninstalls/installs.
Gerber used to be a name to trust but I don't know about that anymore. Tech support usually takes at least a day to get back to you, lot of bugs etc... They put their name on Mutoh plotters and 3M vinyl...at least somebody is still making them look good.
OK i'm done.
------------------ Bruce Evans
Posts: 913 | From: Chino, CA | Registered: Nov 1998
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posted
i feel your pain....when i decided to go into computer signs(90-91)....i was told to stay away from anything GERBER...unless i had lots of money...and ive witnessed a good friend of mine go thur this theing..he got a good(he thought)deal on an old sprint...well it just snowballed from there..by the time he was up and runnin with it it cost him an new computer, ga 6.0, link cards, and weeks of gettin it all together...i bought a pnc-1000 roland in 92...and was cuttin outa corel 3 same day.....and have been since(now corel 7)....hey this is just my opinion..and what i seed with these 2 eyes...
------------------ joe pribish-A SIGN MINT 2811 longleaf Dr. pensacola, fl 32526 850-944-5060 BEWARE THE TRUTH.....YOU MAY NOT LIKE WHAT YOU FIND
Posts: 11582 | From: pensacola, fl. usa | Registered: Nov 1998
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posted
Just recieved an offer for a service plan to repair "broken" software of Gerber Graphix Advantage!" Now how can software break? Can I break a cotton ball or bath towels when I drop them! I only bought the program about a year ago! About six months ago, my import function couldn't access the downloads, they did call me back about a day later and we worked for an hour and they told me it was the truth that the software was "broken". Is there such a thing as "broken" software? The staff is great when you finally get them, but I have had four days go by waiting if my problems happened on a Friday afternoon. There is no one there on the weekend, so we are just plumb out of luck there. Why don't they have any staff on the weekends? I just want a human at the other end to let me know my thousand buckeroos means something! This I want to know before the busy season hits. Well, it is here now.
------------------ Deb Creative Signs
Posts: 5373 | From: Loves Park, Illinois | Registered: Aug 1999
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posted
Just recieved an offer for a service plan to repair "broken" software of Gerber Graphix Advantage!" Now how can software break? Can I break a cotton ball or bath towels when I drop them! I only bought the program about a year ago! About six months ago, my import function couldn't access the downloads, they did call me back about a day later and we worked for an hour and they told me it was the truth that the software was "broken". Is there such a thing as "broken" software? The staff is great when you finally get them, but I have had four days go by waiting if my problems happened on a Friday afternoon. There is no one there on the weekend, so we are just plumb out of luck there. Why don't they have any staff on the weekends? I just want a human at the other end to let me know my thousand buckeroos means something! This I want to know before the busy season hits. Well, it is here now. Does this stuff break after the first year? Should I buy a contract service agreement?
------------------ Deb Creative Signs
Posts: 5373 | From: Loves Park, Illinois | Registered: Aug 1999
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posted
In 6 years with gerber, I have only had to call once when I went to omega. They had to e-mail a patch for the security block. Thats it. I do not put any thing else on the work computer, no exceptions. I believe only having the omega software on the thing is the reason for the reliability.
I once was a tech rep for sign-a-rama years ago. I saw many a sign program crap out when they put one too many programs on the same hard drive.
When a tech rep is troubleshooting your problem, remember, they dont have the latest version of mega flight command, or do your tax software loaded somewhere in the far reaches of the matrix.
Just a thought.
------------------ Mike Duncan Lettercraft Signs Alexandria VA
From here on down, its all up hill.
Posts: 1328 | From: Centreville, VA | Registered: Oct 2000
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With all due respect...how wrong you are! The reason Omega doesn't work, and has problems, isn't because there is too much stuff on the hard drive. That's just baloney. The reason Omega doesn't work is because the programming is so poorly written that it trips all over itself. It's just that plain and simple. Half of the programming deals with security and that doesn't help matters. The problems with Omega are strictly Omega's problems and not the fault of any other programs. I'm confident Gerber will "eventually" get this program working, but I'm planning to go backwards to GA, even though Omega does more. I do love some of the features but certain functions are ridiculous. For instance: In GA you could click on several nodes that were in a curve segment and just by erasing them...the curve would smooth out. With Omega, I get a peak in the curve and it's tougher to edit. When I use the slice feature in Omega and then zoom in to line up some points, the lines go every "which-a-way" and this makes it impossible to edit a graphic...which after all is what Omega is. It's supposed to be a graphics editor and creator. There are many, many more problems with this program and those problems AREN'T due to too much stuff on my hard drive. Omega is the culprit here and I'm as amazed as anybody that Gerber even released it. I sincerely hope they will fix EVERYTHING and then after it is fixed, they should offer some sort of "restitution" to those of us who have wasted countless hours diddling around with software that was poorly programmed. A decent company would make good on a poor product and I know Gerber is a decent company. Along with that good faith gesture to their customers they might also issue an apology to those of us who will still remain loyal users. I still believe in their products and their service and they have been truly helpful every time I've spoken with them. This is just a case a bad programming and I'm confident it will be remedied soon.
------------------ Louis A. Lazarus Milt's Sign Service, Inc. 20 So. Linden Ave. #5B 650-588-0490 fontking1a@aol.com
Posts: 560 | From: El Granada, CA | Registered: Apr 1999
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ErnieBalch
unregistered
posted
Cheer up, It could be worse. I have Scanvec CASmate and Inspire, talk about a lack of service. They have completely abandoned their users. Then they have have the gall to ask me to BUY Flexi.
I don't like much about GA 6.0 but it never crashes.
ernie
------------------ Balch Signs 1045 Raymond Rd Ballston Spa, NY 12020 Wholesale Routing
posted
Forgive me but I can't help mentioning SignLab here. In over 15 years of using it I have rarely had a complaint, it's solid as a (microsoft)rock. The only decent thing Gerber brought out that I have owned was the Gerber 4 cutter.
------------------ Gray Hodge Cam River Signs Somerset, Tasmania.
posted
Well I guess everyone sees things differently.
I'm working on my 12th year with Gerber and the only problem I ever had was when a friend decided I needed a utility to clean things up (the only cure? an on purpose hard drive crash!) and Gerber lead us all the way thru it.
Their tech help has been there on the few times I needed it and the quality of their product is unsurpassed by anyone I have seen.
The one thing I know for sure tho...is the updates are usually for one reason only (money)I've never seen everything in my Gerber program (probably never will)and see no reason to update any farther than I have (6.0)but then of course I'm not interested in the Edge or any of its counterparts.
Now I knop someone at Gerber reads all the stuff written about them here...it sure would be nice if they would stop by and give us a clue to what the problems really are instead of hearing a bunch of second hand information. HOW ABOUT IT GERBER YOU OUT THERE LURKIN' WOULDN'T YOU LIKE TO DEFEND YOUR PRODUCT ...I did!
Oh you know what... there is one thing I don't like about the Gerber Plotter...It has a homicidal hum...just when I'm ready to go postal someone saves themselves by turning it off. Nice move!!!
------------------ Monte Jumper SIGNLanguage/Norman.Okla.
posted
Monte..I think the reason that Gerber and Cadlink/Signlab and other software folks don't post replies here (and I am sure they DO read the BB once in a while) is because a lot of the people here always seem to ask "how can I import my Corel files into such and such program?"
Maybe they are afraid of Corel? and even worse maybe they are afraid of Adobe Illustrator too?
No JUDGEMENTS here but it seems strange that a high priority these days seems to be "how do I import Corel files into my signmaking prog?"
Comments?
------------------ Dave Grundy AKA "applicator" on mIRC "stickin' sticky stuff to valuable vessels and vehicles!" in Granton, Ontario, Canada 1-519-225-2634 dave.grundy@quadro.net www.quadro.net/~shirley
posted
I wish a spokesman for Gerber, SignLab and other corporations would address these questions. There is a fear some of these companies share about being torn to pieces if they post here. It's time they got past that.
Jim from Summa, Roger from Rapid Tac and Kevin from One Shot have all put a face on their companies with thier posts here in Letterville. It's great to be able to talk to these guys and get straight answers to honest questions.
Now I'll admit that we can sometimes be abrasive, if not rude, in the way we conduct ourselves here. That's something we can work on, but all posters here do have a signature file and legitimate signing their posts. These are real users of the products they are asking questions about.
It's a brave new World. The Internet gives suppliers an opportunity to exchange ideas and collect quality feedback from the end users of their products. This is a real advantage that should not be ignored.
posted
I agree that it would go along way in making a percentage of people that frequent these boards feel “better” about their choice of software / hardware / vendor if regular participation did occur. Dan Rapoport from Gerber did post here on occasion over the last year or two; unfortunately, I believe Dan is no longer with the company.
I do thank all the vendors that read these boards and applaud those that invest the time to interact. However, I also know that only so many resources are available for each company, and each company makes decisions to secure profits on those limited resources, and no matter what choice is made, there will be those that praise the decision and those that curse the decision.
posted
AS somebody who has been a 100% Gerber shop for many years or at least up until last year, I can second the calls for more unbiased, and helpful representation from those companies that many of us have paid many $1000 dollars to over the years. Spandex (Gerber owned) bought the largest sign materials distributor up here a year or so ago, and I have never so much as had a newsletter on Omega, just lots of bad publicity via the net....enough to make me keep my GA Premier 6.0 and not upgrade, what I did do is buy Signlab as a cross-grade, now having 2 design stations for not much more than Gerber wanted to "upgrade" to Omega, same with plotters we have had a Sprint and S 750 here for years but I decided that there was life after Gerber, and bought a Summa T750 a descision I am really happy with. I think its a great shame to see all these problems associated with such a great name in this industry...and a shame that no one gives it to us "from the horses mouth" I too would like to see much more participation from those that we invest heavily with....proper discussion in an open manner....and I'm sure lots could be learnt on all sides.
Dave Grundy.....about the time I bought Signlab Colormaster 5, I was talking to an English tech at a show here in Sweden, he was saying that Corel and Signlab were nieghbours in Canada, and that there had been quite alot of development together, and people left Corel at times to go and work for Signlab and vice versa. Signlab works seamlessly with Corel.
------------------ Henry Barker #1924 akaKaftan SignCraft AB Stockholm, Sweden. A little bit of England in a corner of Stockholm www.signcraft.se info@signcraft.se
Posts: 1552 | From: Stockholm, Sweden | Registered: Nov 1998
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