posted
I've had a rash of 4 computers in the last week and a half, all suffering from the same complaint. I've tried every resource I can think of without success so I'm hoping someone here might have come across the same or a similar problem.
The computers: 3 running Win 98 SE 1 running Win ME 3 different ISP's 3 Netcomm modems and one ST Labs All using dial-up ISP's
The problem: A Dial up connection is established with the ISP but the "Page not found" error is given on any page when trying to browse. "Server not found" error when trying to send/recieve email. Can't ping anything except LAN
What I've tried: Uninstalling/re-installing dial up networking. Uninstalling/re-installing modems Removing the hard drives from 2 of the machines and scanning them using NAV 2002 on my computer (no virus found, virus signatures are current) Running ipconfig, an IP and subnet mask had been assigned by the ISP in all cases. Checked with ISP's for outages - no outages Setting up a dialup account on the computer using my ISP - problem persists Replace modem - no changes
I'm just about out of ideas, seemed like a virus at first owing to the sudden rush of calls, all with the same problem. If it is a virus then Norton doesnt know about it because their virus signatures dont pick it up. I would welcome suggestions if anyone has had similar experience. Thanks, David
-------------------- David Fisher D.A. & P.M. Fisher Services Brisbane Australia da_pmf@yahoo.com Trying out a new tag: "Parents are the bones on which children cut their teeth Peter Ustinov Posts: 1450 | From: Brisbane Queensland Australia | Registered: Nov 1998
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posted
I would make sure the ISP's are running and gettin out to da net. And ISP modem can answer and seem like it connected. however on the other end there wil lbe no connection to the internet. And, Find out who the ISP is using for a provider. likely thier provider is out or down,,
Are u sure your phone line is still ok. if its been damaged it will not let the modem shake hands Its unlikely that all machines go out at the same time
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5278 | From: Im a nowhere man | Registered: Jul 2001
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posted
I tend to go along with Curtis. If there is a short in the house wiring it will drag down the signal. Are you running your working computer on the same phone line? Try isolating the house wiring from the phone company wiring and see if it will run that way. Also, phone company can ping your line to confirm the wire is ok.
Hard to believe that 4 computers have the same symptom, (but anything is possible) but if you want to grab a few straws, erase everything in the temporary internet file (Tools Internet Options Temporary Internet Files). While you are there, under settings, use check for new page every visit to page. Under security settings try the Microsoft default configuration.
The MSN knowlege base has a wealth of information, can you get to it with your working computer?
Problems like this can be very frustrating. I hope you have good luck with your troubleshooting. Vic G
-------------------- Victor Georgiou Danville, CA , USA Posts: 1746 | From: Danville, CA , USA | Registered: Dec 1998
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Oops, I probably didnt explain myself properly, these are separate computers all at different locations. Not related to each other in any way. On two of the machines I have tested the connection both onsite and in my workshop with the same result. Thanks for the input guys, Telstra is the only carrier here Curtis and the other providers lease the network from them, because my connection is working I have to assume that the rest of the network is working. Thanks again, your thought and suggestions are appreciated, David
-------------------- David Fisher D.A. & P.M. Fisher Services Brisbane Australia da_pmf@yahoo.com Trying out a new tag: "Parents are the bones on which children cut their teeth Peter Ustinov Posts: 1450 | From: Brisbane Queensland Australia | Registered: Nov 1998
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after just 4 days in qld working fine, no probs, everything as usuall, my laptop did the exact same thing your discribing
i even went so far as to re-install windows (over the top) with no good news hessitating to format cause of the important stuff i just couldn't loose off the h/d
i had done all that you tryed to find n fix the problem to no avail
norton says it's fine, avg says it's fine... still no joy
after a few days of hitting my head against the wall i spat it and unpacked my desktop from the box marked 'gail's precious' figuring that i'd check out the laptop later when i'd finished the job i had to do
and without any trouble the desktop connected as per usuall 3 days later all is still running fine and dandy (touch wood)
so what does this tell us boys n girls? the isp is fine dial up is fine the phone line is fine
just the laptop is not!!!
when you get to the bottom of the problem mate... give us a yell eh?
cheers gail
-------------------- Gail & Dave Hervey Bay Qld Australia
gail@roadwarriorproducts.com.au
sumtimes ya just gota! Posts: 794 | From: 552 O'Regans Creek Rd Toogoom Qld 4655 Australia | Registered: Nov 1998
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posted
Gail, I have had a very credible response via email which I will be trying tomorrow, if you send me your current email address I'll forward you the link. I tried from the link on your post but it bounced. Regards, David
P.S. You oughta invest in an IDE converter for backing up your notebook, damned unreliable things from my experience
[ September 15, 2002, 08:43 AM: Message edited by: David Fisher ]
-------------------- David Fisher D.A. & P.M. Fisher Services Brisbane Australia da_pmf@yahoo.com Trying out a new tag: "Parents are the bones on which children cut their teeth Peter Ustinov Posts: 1450 | From: Brisbane Queensland Australia | Registered: Nov 1998
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Not knowing your configs in each case. Its impossible to guess what is going on. Simply not enuf info to help over da net.
If yer gettin an ISP address assigned when you dial in then all is well with the modems. They are talking with each other. Your ISP is giving you access as well. However your not gettin out to the net.
Are your firewall setings allowing your browser out.
Is there a firewall set to saftey lock (denies all access)
Is there a router setting not allowing port 80 to access the net.
Did these machines access fine before and did someone change or install new software?
Still dont seem likely 4 seperate unlinked machines has exact same problem.
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5278 | From: Im a nowhere man | Registered: Jul 2001
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posted
Curtis just reminded me I had the same problem,....I disabled the zone alarm firewall on startup to free memory for graphics and then when I went on the net I got the same problems you described Dave,...after alot of confusion as you are experiencing I started the zone alarm "before" connecting to the net and voila my problems went away. Starting up the firewall after opening any browsers did not solve the problem, I had to enable the browsers and any programs accessing the net inside the options in my firewall prior to logging on the net for them to work properly. Have your clients switched firewall programs lately? Have they changed any firewall settings or not allowed certain programs access to the net?
posted
Hey Timi and Curtis, None of the machines are running a firewall, only NAV. I agree Curtis, its a tough question and I've only given limited info, correction... I've given you all the limited info I have myself. The problem has to be local because the handshake etc is completed and an IP assigned. It doesnt seem likely that several unrelated machines should all go down around the same time with the same problem but thats what appears has happened. After seeing Gails post I wonder if maybe there is something screwy happening with the network in this state/region, who knows? I was supposed to get around to one of the machines thisafternoon to try a fix that was emailed to me but unfortunately I was delayed and didnt get there. I will be running the fix tomorrow afternoon my time and I'll post the results here. I've come across this problem in the past in isolated incidents and never found a fix, just had to put the job into the too hard basket. Much kudos and my thanks to Terry Nicholson - Graphic Specialties Compaq/HP Ottawa Canada for going to the trouble to email me what appears to almost certainly be the fix. Thanks also to everyone for your suggestions, fresh ideas can save a lot of time repeating the same unsucessful processes. David
-------------------- David Fisher D.A. & P.M. Fisher Services Brisbane Australia da_pmf@yahoo.com Trying out a new tag: "Parents are the bones on which children cut their teeth Peter Ustinov Posts: 1450 | From: Brisbane Queensland Australia | Registered: Nov 1998
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posted
There's a few things we need to check out here:
First, just as a test, run ping again, but this time use "ping 216.239.51.100(or some other IP you know works) -w 15000" to up the timeout to 15 seconds and see if it returns any packets. It probably won't, but it's worth checking out. If this works, it's in your DNS settings (see below).
If that didn't work you'll need to double check a few things now - Have you ever or currently have AOL 5.0 or later on these machines? If so, that could be the problem. If not, it's likely a problem in your network stack which can happen when you have a LAN set up. This should be easy enough to fix.
Go to control panel -> network. See how many TCP/IP protocols you have installed. You should only have 2. One for your NIC, and one for Dial Up Adapter. If you have more than that, there's another likely suspect.
Click "Dial Up Adapter" and properties ->bindings and make sure it's bound to the TCP/IP Dial Up Adapter. It'll probably be fine, so hit "cancel"
Click on TCP/Dial Up Adapter and hit "properties" (hit OK to the warning). Double check to make sure IP address is set to "obtain IP address automatically," and there are no numbers in there for WINS and Gateway and DNS is set to "disable" (for now).
DNS settings
If all of the above is OK, it's most likely a problem with your DNS lookup: Go to "dial up networking" right click on your connection, hit "properties" and "server Types" Make sure the only thing checked here is "enable software compression" and hit "TCP/IP settings" Leave IP alone and check "specify name server address." For the primary, put in 18.70.0.160 and 18.71.0.151 (goes to MIT - their lookup is solid) for secondary and "OK" all the way out of here and try your connection again.
If it still can't connect to anything, go back to network and TCP/IP Dial Up Adapter settings, enable DNS (you'll have to put something in Host - just put any single word in there) and put those 2 DNS entries I mentioned above in there and reboot. If that doesn't work, well, I just don't know.
[ September 16, 2002, 12:27 PM: Message edited by: Roger Hoeft ]
-------------------- Roger Hoeft Hyatts Buffalo, NY Posts: 27 | From: Buffalo, NY | Registered: Mar 2002
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The following fix worked like a charm, the only common denominator I've found so far is that all machines have had the "free AOL" shortcut run at some time, not neccessarily to completion.
TDSS0122 - DHCP Fix for Windows 98
Summary When attempting to connect to the internet the error message "Page Cannot Be Displayed", Error 645:Internal Authentication Error, or Error 650:Server Not Responding are displayed. The modem hardware appears to be functioning properly. This article will demonstrate the steps to reinstall network protocols, Windows DLL (Dynamic Link Library) files, and restore proper Windows registry settings. This article will not cover general modem troubleshooting. Introduction In order to properly display web pages the computer must have all protocols installed properly and the registry settings must be proper. If these settings become corrupted the viewing of web pages will be impaired. Information *Note: If you are using a Internet Service Provider which utilizes a non-Microsoft Dial-Up Connection (ie. AOL, Compuserve) please ensure all information regarding the application is backed up as you will be required to re-install this application after completing the following steps.
*Note: For detailed instructions on the steps below click on the step to expand it.
Remove Network Protocols Click on Start Click on Settings Click on Control Panel Double click on the Network icon The "Network Properties" dialog box will now be displayed. Click once on the first item located in the field directly under the heading "The following Network Components are Installed" Click on Remove Repeat the Process outlined in steps E and F until all Network Protocols have been removed. When the last item has been removed, click on OK A message will now be displayed reading "You must restart your computer before the new settings will take effect. Do you want to restart your computer now?" Click on No Uninstall Communications Click on Start Click on Settings Click on Control Panel Double click on the Add/Remove Programs icon The "Add/Remove Programs" dialog box will now be displayed. Click on the Windows Setup tab Scroll through the list of items in the "Components" field and click on the check box beside Communications to remove the check mark Click on Apply Click on OK A message will now be displayed reading "You must restart your computer before the new settings will take effect. Do you want to restart your computer now?" Click on No Click on the "X" in the top right hand corner of the Control Panel window to close it Remove the NETWORK, INSTALLEDFILES, WINSOCK2 and DHCP Folders from the System Registry *Note: The Registry contains critical information. You should always backup the Registry before making any changes. Click on Start Click on Run In the "Open" box type REGEDIT Click on OK Click on "Registry" in the top menu bar. Click on "Export Registry" from the drop down menu. This will open a new box click on the down arrow beside "Save in" and select Local Disk (C:) In the File Name box type BACKUP.REG Make sure under the "Export Range" that the radio button is beside "ALL" Click on Save Click on the plus sign (+) beside HKEY_LOCAL_MACHINE Click once on the yellow folder beside Network and press the delete key on the keyboard Windows will ask to confirm key delete, click Yes Click on the plus sign (+) beside System Click on the plus sign (+) beside CurrentControlSet Click on the plus sign (+) beside Control Click once on the yellow folder beside InstalledFiles and press the delete key on the keyboard Windows will ask to confirm key delete, click Yes Click on the minus sign (-) beside Control Click on the plus sign (+) beside Services Click once on the yellow folder beside WinSock2 and press the delete key on the keyboard Windows will ask to confirm key delete, click Yes Click on the plus sign (+) beside VXD Click once on the yellow folder beside DHCP and press the delete key on the keyboard Windows will ask to confirm key delete, click Yes Click on the "X" in the top right hand corner of the Registry Editor window to close it Extract a new copy of the Files WINSOCK.DLL and WSOCK32.DLL Click on Start Click on Run In the "open" box, type SFC Click on OK The System File Checker dialog box will be displayed. Click on Extract one file from installation disk In the "Specify the system file you would like to restore" field, type WINSOCK.DLL Click on Start The "Extract File" dialog box will now open. In the "Restore From:" field, type C:\WINDOWS\OPTIONS\CABS In the "Save File In:" field, type C:\WINDOWS Click on OK The "Backup File" dialog box will appear. Click on OK A message may appear "The backup folder does not exist. Do you wish to create it?" Click on Yes Click on Start Click on Run In the "open" box, type SFC Click on OK The System File Checker dialog box will be displayed. Click on Extract one file from installation disk In the "Specify the system file you would like to restore" field, type WSOCK32.DLL Click on Start The "Extract File" dialog box will now open. In the "Restore From:" field, type C:\WINDOWS\OPTIONS\CABS In the "Save File In:" field, type C:\WINDOWS\SYSTEM Click on OK The "Backup File" dialog box will appear. Click on OK Windows will prompt to restart. Click on Yes Reinstall Required Communications Components Click on Start Click on Settings Click on Control Panel Double click on the Add/Remove Programs icon The "Add/Remove Programs" dialog box will now be displayed. Click on the Windows Setup tab Scroll through the list of items in the "Components" field and double click on the check box beside Communications Click the check beside Hyperterminal, Dial-Up Networking, and Phone Dialer to put a check mark beside each of these items Click on Apply Windows will now go through a process of copying required files. A message will now be displayed reading "You must restart your computer before the new settings will take effect. Do you want to restart your computer now?" Click on Yes Reinstall Required Network Protocols Click on Start Click on Settings Click on Control Panel Double click on the Network icon The "Network Properties" dialog box will now be displayed. Ensure that Dial-Up Adapter, Client for Microsoft Networks and TCP/IP or DIAL-UP ADAPTER > TCP/IP is located in the field directly under the heading "The following Network Components are Installed" If it is not there, the items must be manually installed Manually installing Dial-Up Adapter Click on Start Click on Settings Click on Control Panel In the Control Panel, double click on Network Click on Add Click on Adapter Click on Add In the "Manufacturers" field, click on Microsoft In the "Network Adapters" field, click on Dial-up Adapter Click OK Manually installing Client For Microsoft Networks Click on Start Click on Settings Click on Control Panel In the Control Panel, double click on Network Click on Add Click on Clent Click on Add In the "Manufacturers" field, click on Microsoft In the "Network Clients" field, click on Client for Microsoft Networks Click OK Manually installing TCP/IP or DIAL-UP ADAPTER > TCP/IP Click on Start Click on Settings Click on Control Panel In the Control Panel, double click on Network Click on Add Click on Protocol Click on Add In the "Manufacturers" field, click on Microsoft In the "Network Protocols" field, click on TCP/IP Click OK There may be other Network Protocols listed in the Network Properties. If there are, that is okay but the above protocols are required to obtain an Internet Connection.
Many thanks (again) to Terry Nicholson. Problem solved David
-------------------- David Fisher D.A. & P.M. Fisher Services Brisbane Australia da_pmf@yahoo.com Trying out a new tag: "Parents are the bones on which children cut their teeth Peter Ustinov Posts: 1450 | From: Brisbane Queensland Australia | Registered: Nov 1998
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Hi glad the fix worked,usually when you get page cannot be displayed it is a corrupt winsock file or you have differant versions of winsock which can happen when installing differant isp software or doing updates to isp software online. Terry
-------------------- Terry Nicholson 16 Riddell Rd RR3 Prescott, ON Posts: 42 | From: Brockville, Ontario | Registered: May 2002
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