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They revamped their site.. And yesterday evening I placed an order for 90 1'x2' decals.. But the dreaded vibrant colors and pms buttons are now kinda hidden to an idiot like me. So as I went along thinking the boxes to check would be coming up.. They never did .. Then as we all know you can't call, email, or message unless it's 9-5 m-f so today I spring out of bed to call them and guess what? Sorry your order has been placed into production, really? If someone is there to produce cant they take calls?
I realize it's production and all but come on.., how about a simple "ah crap!" hold my order button that is accessible for say an hour after the order has been placed invade of a mistake? So be forwarnd .. Just ranting.. Excellent products .. Just a bit too automated.. So now I wait until my $900 order gets here and hopefully I dont eat it
-------------------- Gonzalo Curiel Peewee Signs & designs Oroville Ca 95965
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Peewee, Even if you cant get anyone on the phone you should send them a e mail to let them know that you are trying to get hold of them as to the order you placed. If the order comes in and is wrong you have the e mail to fall back on.
-------------------- Victor Drapal Signs by Custom Cutting,Inc. 300 Dean Cr. Bolingbrook, Illinois 60440 630-759-2734 Posts: 17 | From: Bolingbrook, Illinois | Registered: Apr 2011
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They used to have a 'special instructions' area in the ordering process.... that would be the place to ask them to call you prior to ordering...and answer specific questions prior to production...
-------------------- Todd Gill Outside The Lines Potterville, MI Posts: 7792 | From: Potterville, MI | Registered: Dec 2001
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I have had nothing but good service and products from this company. I have also gotten calls from them if my art and instructions did not jibe.I confess that I have not seen the re-vamped website. I think we should be extremely careful about maligning a company on a public forum such as this. One complaint makes readers assume that this is a perpetual problem when it may not be. that is my two cents. I have heard good things about grand4mat.com as well.
[ May 16, 2011, 02:48 PM: Message edited by: Bob Sauls ]
-------------------- Bob Sauls Sauls Signs & Designs Tallahassee, Fl
"Today I'll meet nice people and draw for them!" Posts: 765 | From: Tallahassee, Fl | Registered: Jun 2009
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yes as long as you call during business hours.. but when you order on Sunday night, or west coast afternoon closed on the east coast thing,, thats a differant story.. I'm not bashing them just letting people know it can be tricky using their new page.. I've had nothing but great luck with them too. Just wish I would have taken a looksy around the site first and not assuming how it worked..
She seems to think they will be fine as they had already printed them by the time I called when they opened at 9am ( order placed 8pm PST) now thats fast.. kinda sweat shop fast.. but a simple hold my order button would be nice for after hours and weekends.. live and learn I guess.
-------------------- Gonzalo Curiel Peewee Signs & designs Oroville Ca 95965
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I have always found Peewee to be an honorable gentleman and have never heard his using negative responses towards anything. As I read this post over I still hadn't seen where he was to complain rather than explain his dilemma. I have found this type of scenario of miscommunication somewhat prevalent in the sign industry over the past some odd years,
How one can make signs yet not read properly is weird to me but as I looked and saw where they lived, I than understood
-------------------- HotLines Joey Madden - pinstriping since 1952 'Perfection, its what I look for and what I live for'
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signs 365 rocks, BUT it is a fact if something is messed up you might as well drop your head and replace order because they WILL NOT fix it! and they do not reason.
I have had great luck with Blake @ prodigital, He will fix things if they are not right.
Georgia Printco has the customer service of an saddle company for camels located in baghdad, THEY SUCK! Slow as hell, banners had banding on them and no one seems ed to know wth the other was doing, same day banners my a$$
-------------------- You ever notice how easily accessible people are when they are requiring your services but once they get invoice you can't reach them anymore
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I went to the site and found an additional number at the bottom of the page. It is a contact number. I rarely use any 1-800 numbers and find the conversation is more casual on my dime. It is worth it,for me and usually saves a lot of wear & tear on my feeble brain...
Just my take. I have used Signs365 and found them to be just fine...
-------------------- Jack Wills Studio Design Works 1465 E.Hidalgo Circle Nye Beach / Newport, OR Posts: 2914 | From: Rocklin, CA. USA | Registered: Dec 1998
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No business is perfect, but I have to tell you.... they screwed up 'one' order in the many I have placed... and they DID fix it and replace it and send it out the next day. Don't know what to tell you.
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I did however notice fine lines in the uploaded file I sent them (it's a picture) not visible in my image.. But in my order history and "recent uploads" when I open what was sent I see tiny lines maybe a pixel or so across on photo.. And I do believe that's what they're gonna send me.. So I too will be done with 365. I mean is it really too much to ask if the tech sees those and puts a halt on it, and somebody calls me to be sure that's what I want., streamlined yes.. But really now, part of customer service might be to be sure the consumer is very happy and not just told.."hey, that's what you ordered"
Glen has always steered me in the right direction.. So next time I go with his referral.. 365 is way too automated for me:( we all make mistakes.. But I'd rather pay a bit more for someone who cares about the consumer enough to double check to be sure.. Afterall would you misspell a word just because someone sent it to you that way.. But I'm afraid Bruce might be right.. I think them lines are gonna be on the finished product.. I know one things for sure my profit will be lost on redoing these prints..only because I care enough to give my customer what they want and truly deserve.. Sometimes big corporations overlook that..
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Last year I referred a friend in Wisconsin to them as he needed a 8x40' banner.. That said Trevico on it , he was unfamiliar with them or their ordering process. He sent them a jpeg file that was 8x40 inches., he had a cow when he got his banner and the resolution looked as thought it was done with an aerosol can.. Surely the tech had to see that the file just wasn't gonna work.. Or when the scaled up the file saw the problem we all here would see., ya his mistake ..but really?
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I'm sorry, you can't defend anyone that sends a 8" x 40" file expecting an 8' by 40' banner out of it. They had no business trying to get a wholesale banner. Period. We used to make wholesale print decals on our Edge for another sign guy. He got sloppier and sloppier about the files he sent and it took more and more of our time. When we told him we were raising our rates he quit using us. Good riddance.
-------------------- Joy Kjer Art On Display Signs 4001 Randolph St Lincoln, NE
"My life has a superb cast, but I can't figure out the plot." Posts: 445 | From: 4001 Randolph St. Lincoln, NE | Registered: Jun 2002
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quote:Afterall would you misspell a word just because someone sent it to you that way..
Good point.... but, it's always the customers responsibility to ensure all spelling is correct. If I catch it, I will certainly correct it... but I tell all my customers to proof their text - and let them know misspelled words are THEIR responsibility.
I will say this about 365..... they don't (didn't in their prior webpage anyway) have a easy/clear spot which spelled out what the file requirements are in terms of resolution, etc.... maybe they fixed that in their new site?
I'd agree with Joy... you send a garbage, low-rez file and guess what your banner is going to look like?
-------------------- Todd Gill Outside The Lines Potterville, MI Posts: 7792 | From: Potterville, MI | Registered: Dec 2001
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I agree with both of you.. Garbage in, garbage out... But I'd call the customer on it.. And I'm sure the customer wouldn't mind the newly tacked on "proofing fee"
-------------------- Gonzalo Curiel Peewee Signs & designs Oroville Ca 95965
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Since customers as a general class rarely have the expertise of the specialist they hire or buy from, I think it's general business practice for the specialist to inform the customer if the material he provides is not right for the job. The banner people shd have asked the customer if he was sure he wanted a 40' banner from 40'' copy. It's like me asking a car mechanic to install something and him going ahead and doing it knowing all the time that the car wdnt run when it was done.
-------------------- dennis kiernan independent artist san francisco, calif, usa Posts: 907 | From: san francisco, ca usa | Registered: Feb 2010
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.. Then as we all know you can't call, email, or message unless it's 9-5 m-f so today I spring out of bed to call them and guess what? Sorry your order has been placed into production, really? If someone is there to produce cant they take calls? 
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you should send them a e mail to let them know that you are trying to get hold of them as to the order you placed. If the order comes in and is wrong you have the e mail to fall back on.
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