posted
I have Casmate Pro 6.04. All of a sudden, it won't output to my plotter (Roland 1860). When I hit plot, the loading bar appears, then I get the message: CAS_WIN caused a general protection fault in module PLOTMATE.DLL at 0016:0000130a. Then, Casmate shuts down. When I close down the computer, I get the message: Fatal Exception OE has occured at 0028:C0034FE3 in VDX IFSMGR(01)+0000297 I rebooted, then tried plotting by using the "plot to comm" option (in the plot window) which worked, but only once. Then I recieve the same message, and Casmate shuts down. I tried reionstalling the drivers, didn't work. Reinstalled Casmate, now the icon is gray where you choose the plot options. Any ideas?? I've got to get up and running, especially since I'm leaving on vacation Friday morning! Any help would be greatly appreciated!
-------------------- Tim Whitcher Adrian, MI Posts: 1546 | From: Adrian, MI | Registered: Mar 1999
| IP: Logged |
posted
I really wish I could help. We use the same software and have had that problem in the past. Usually a reboot takes care of it. I have called ScanVec Amiable and they will only talk if I give them a credit card number. Screw that!! Kinda sounds like some Gerber threads I have read in the past.
Good luck
-------------------- Jerry VanHorn, Pres. Pure Sports Designs, LLC Pro Sign Design / United Wholesale Signs www.prosigndesign.comwww.unitedwholesalesigns.com West Liberty, OH 937-465-0595 866-942-3990 Since 1990 Posts: 925 | From: West :Liberty, OH | Registered: May 2004
| IP: Logged |
posted
I sure hope you don't design in Casmate..... I take it your computer is getting up there in age as well. My Flexi kinda did the same thing and I upgraded it to the latest (V6 at the time and they let me keep the old dongle), I thought my dongle went bad, for the heck of it (months later)I put it on my wifes compuuter and it worked fine, I toore the old computer down and nooticed my port went bad. With older software like that and an old computer you might try another older computer, but even if that works, you are looking at a software that is no longer supported or made so if you get it to work start archiving your files too .ai or .eps while you have the chance or upgrade to flexi which II believe opens .scv files. Either way your gonna have to pay.....
-------------------- Rick Chavez Hemet, CA Posts: 1538 | From: Hemet,CA U.S.A. | Registered: Jun 2001
| IP: Logged |
posted
when you say "all of a sudden" are yu sure there are no clues in things you may have done that led up to this? If not, Ricks "dongle gone bad" scenario sounds like a possibility, or bad port which of course would be better.
as far as your greyed out plot options, I know when I've been trouble shooting sometimes in a rush I had tried to open a new blank page & charge into plot mode to check my settings or something, but I've learned that you have to draw a box or a letter or something to get the plot icon accessible, so thought I'd mention that just in case you tried the same thing.
I bought Flexi 7.0 almost 2 years ago, & I've still stuck with the crippled CasMate limping along in its W98 world, just because I'm so capable & effecient in that program compared to learning something new. I will warn you that it opens CasMate files, but any text that has not been converted to outlines will have kerning distortions & corruptions that will be noticable on layouts where lines of copy no longer fit the spaces they belong in... but for loose lines of copy, that could mess you up on reorders where you think things will cut like they did last time you opened them in CasMate.
Also, since you mentioned reinstalling things, & you mention different problems & errors, could it be that re0installing resolved one of the original issues... but created a new unrelated one that is a result of not getting your settings correct? I know I've selected the wrong plotter before or the wrong com port, so I would look real close at those settings
posted
just saw your latest post... maybe now id the time to get flexi set up for cutting a few jobs to get you off on your vacation. I know I shy away from learning it, but to cut should be easy & you can still design in CasMate, so I would try that.
posted
Thanks, Doug. I did find the reason why the plot icon was gray. I forgot to select my plotter in setup. But, after I did select my plotter, I still have the same problem: now when I hit plot, the load bar appears, then I get the message: "a time out occured...) when I click ok, then I get the original protection fault message and the software crashes. I just called Scanvec/Amiable and they no longer offer any support.
-------------------- Tim Whitcher Adrian, MI Posts: 1546 | From: Adrian, MI | Registered: Mar 1999
| IP: Logged |
posted
Have you updated or changed your firewall in any way? I ran into weird problems after I clicked "Yes" to the new ZoneAlarm update. I had to reconfigure permissions. Otherwise, things disappeared in a black hole when sent to plot.
-------------------- David Harding A Sign of Excellence Carrollton, TX Posts: 5084 | From: Carrollton, TX, USA | Registered: Nov 1998
| IP: Logged |
posted
Dave Harding makes a good point here. I am wondering if you have loaded any new software or hardware lately.
I remember installing a modem one time and it made things go wackoooooooooooo. I remember loading a program one time and it made CASmate go nuts.
Just a thought....
-------------------- Bruce Bowers
DrCAS Custom Lettering and Design Saint Cloud, Minnesota
"Things work out best for the people who make the best of the way things work out." - Art Linkletter Posts: 6451 | From: Saint Cloud, Minnesota | Registered: Jun 1999
| IP: Logged |
posted
ditto Dave & Bruce. I plugged in a usb scanner & a seriel PDA & couldn't print from casMate for 2 months. Tried re-installing printers, tried installing different printers, tried local printers & network printers... nothing worked. finally removed the scanner & PDA & reinstalled CasMate & am able to print again.
The best solution I ever came across for CasMate was to dedicate one machine to nothing but CasMate. It sounds extreme, but for the price of a cheap W98 computer these days... you could pay for it with one extra baner you are able to make in the down time you no longer waste once you can stabalize casMate. I also freed up desk space for this "extra" computer by using a KVM (Keyboard, Video, Mouse) switch that allows 2 computer CPU's to share one set of Keyboard Monitor & Mouse.
posted
general protection faults are usualy caused by some memory problem. Either a bad memory access problem, or something is trying to write to a memory address already used, or sometimes a bad spot on the chip itslef.
-------------------- Leaper of Tall buildings.. If you find my posts divisive or otherwise snarky please ignore them. If you do not know how then PM me about it and I will demonstrate. Posts: 5273 | From: Im a nowhere man | Registered: Jul 2001
| IP: Logged |
posted
When you go into setup and select the correct plotter, are you checking to make sure the proper communication port is also selected? Is there a way to plug into a different port and select that? I'd probably move all my .scv's and other work files into a different folder and delete Casmate and as much of its periferals as possible. Then I'd re install Casmate.
Also, I don't understand the earlier comment about "I hope you don't design with it???" Why not? I certainly can do things far more efficiently with Casmate than with Flexi 7.5.4
-------------------- The SignShop Mendocino, California
Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity. — Charles Mingus Posts: 6712 | From: Mendocino, CA. USA | Registered: Nov 1998
| IP: Logged |
posted
The reason I say that is because the software is no longer supported, if the dongle does goes out-and it will he has 3 choices, but someone elses old dongle, crack the dongle, or upgrade to a software that may not import .scv correctly. And he will always be stuck with an antiquated non-supported OS...relying on old technology in this business is risky....putting all your design eggs on a limited extension be it .fs, .scv, or any of the other ones is risky. Yes both Casmate and Flexi have usefull tools, but once you master any software it can be a benefit, mastering a dead software and then saving it in thier extesion is asking for big trouble, this has happened quite a few times and it will happen some more, and the frutration involved in having 10 years of useless files should be enough incentive to question design methods.
-------------------- Rick Chavez Hemet, CA Posts: 1538 | From: Hemet,CA U.S.A. | Registered: Jun 2001
| IP: Logged |
posted
I can plot now, I just have to select "plot to comm" everytime I plot, and the file no longer spools but loads directlky to my plotter, so I can't design and plot until the file is sent. I did install a spyware detection software "Spybot". I'll try removing it, along with some other file viewing software I no longer need. Once I get back from vacation, I'm going to set up a new computer (win 98), and then start learning Flexi on my win2000 computer. Thanks for all the replies. It's much appreciated.
-------------------- Tim Whitcher Adrian, MI Posts: 1546 | From: Adrian, MI | Registered: Mar 1999
| IP: Logged |
![[FYI]](graemlins/fyi.gif)
![[Roll Eyes]](rolleyes.gif)
Printer-friendly view of this topic