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» The Letterville BullBoard » Letterhead/Pinstriper Talk » Cancellation notice?

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Author Topic: Cancellation notice?
Felix Marcano
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Member # 1833

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Hey folks. Boy this year has really been something. Lesson after lesson. Now I got a guy who cancelled a vinyl lettering job after everything was cut and ready to install. It wasn't for any reasonable reason, he was just told that someone else could do it cheaper (with cheaper materials & iffy service of course, but I wasn't getting into that discussion with this Effin' guy). Long story short the guy agreed to "give us the job" (again?), after renegotiating the price. Had I had a cancellation clause on my order, I would have just told him to go F himself, charged his card and that would have been that. But I don't have cancellation clause on my work orders. How should I word it so it sounds proper, but clearly lets customers know that if they cancel, we're going to charge them for our work right up to the point of cancellation? Thanks much guys. So furious! [Mad]

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Felix Marcano
PuertoRicoSigns.Com
Luquillo, PR

Work hard, party like a tourist!

Posts: 2245 | From: Luquillo, Puerto Rico, USA | Registered: Nov 2000  |  IP: Logged | Report this post to a Moderator
Wayne Webb
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Member # 1124

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Felix, I have "50% deposit Required on all work." on mine. Did you get a deposit?

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Wayne Webb
Webb Signworks
Chipley, FL
850.638.9329
wayne@webbsignworks.com

Posts: 7401 | From: Chipley,Florida,United States | Registered: Oct 1999  |  IP: Logged | Report this post to a Moderator
Raymond Chapman
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Member # 361

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Get a deposit.

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Chapman Sign Studio
Temple, Texas
chapmanstudio@sbcglobal.net

Posts: 6306 | From: Temple, Texas, USA | Registered: Nov 1998  |  IP: Logged | Report this post to a Moderator
DianeBalch
Resident


Member # 1301

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I have a clause " Non-refundable. 50% deposit".
NO deposit ---no work.
Diane

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Balch Signs
1045 Raymond Rd
Malta, NY 12020
518 885-9899
signs@balchsigns.com
http://www.balchsigns.com

Posts: 1686 | From: MaltaNY | Registered: Jan 2000  |  IP: Logged | Report this post to a Moderator
Kevin Gaffney
Resident


Member # 4240

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I never prepare lettering until vehicle is on my premises

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Kevin Gaffney
Artistik Signs
Kinnegad
County Westmeath
Ireland
044-75187
kevingaffney@eircom.net

Posts: 627 | From: Ireland | Registered: Oct 2003  |  IP: Logged | Report this post to a Moderator
Felix Marcano
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Member # 1833

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Hey guys. Yes, I did get a small deposit to cover my design time (To ensure they don't take my design to someone else). However I didn't ask for a second deposit once I had a price for the job itself.

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Felix Marcano
PuertoRicoSigns.Com
Luquillo, PR

Work hard, party like a tourist!

Posts: 2245 | From: Luquillo, Puerto Rico, USA | Registered: Nov 2000  |  IP: Logged | Report this post to a Moderator
Dave Sherby
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Member # 698

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I have this line on my sales orders.

Canceled orders will be billed for all materials purchased and labor incurred at the time of cancellation.

A few other disclaimers and policies I declare.

Terms: 50% down, balance due upon completion. Electric signs require 85% down.

Due to unforeseen underground or building variables, installation prices are estimated.
Actual time & materials used will be billed for installations unless quoted.

SherWood Sign is not responsible and offers no warranty on customer installed vinyl.

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Dave Sherby
"Sandman"
SherWood Sign & Graphic Design
Crystal Falls, MI 49920
906-875-6201
sherwoodsign@sbcglobal.net

Posts: 5369 | From: Crystal Falls, MI USA | Registered: Apr 1999  |  IP: Logged | Report this post to a Moderator
   

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