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Steve & Barb Shortreed
144 Hill St., E.
Fergus, ON, Canada
N1M 1G9

Phone: 519-787-2892
Fax: 519-787-2673
Email: barb@letterville.com

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» The Letterville BullBoard » Letterhead/Pinstriper Talk » I learned my lesson

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Author Topic: I learned my lesson
Chuck Peterson
Member # 70

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From now on I will ALWAYS fax a work order with all the job info to have the customer sign off, no matter how clear it sounds on the phone. I usually do but I slack off sometimes and it usually comes out fine. I have a good customer who owns shopping malls and office buildings who I do a lot of different types of signs and graphic design for. He needed a 6 x 6 ft banner done in a rush this week. It has an illustration, Edge printed, and some text. We e-mailed back and forth till we got the layout how he liked it. I just got it done, one day early so I can take friday off and go up the coast for a 3 day getaway. I'm on the way to his office feeling relieved I was able to do it. I unroll it, lay it out on the floor, he and his office staff are all saying, "Great job, really looks good!" then he says "Where's the other one?" Huh? I guess through all the conversations when he was refering to "the banner" he meant the layout and was just calling it "the banner" I do the same thing, once its established there are more than one I refer to the layout as the sign. Just a miscommunication and I know it could have been worse. Well, I'm working tomorrow because I didn't fax a work order.

Chuck Peterson Designs
San Diego, CA

Posts: 1054 | From: San Diego, CA USA | Registered: Nov 1998  |  IP: Logged | Report this post to a Moderator
John Lennig John Lennig has just turned 74

Member # 2455

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Chuck, dontcha just hate that!!! At least it was'n"t where's the other banner(s) rather than "so, what's with all these OTHER banners!!!"

guess you need an extra "artists date", eh??


John Lennig / Sign/Rider

John Lennig / Big Top Sign Arts
5668 Ewart Street, Burnaby,
British Columbia, Canada

Posts: 2184 | From: Burnaby, British Columbia,Canada | Registered: Nov 2001  |  IP: Logged | Report this post to a Moderator
Steve Burke
Member # 2674

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I hear ya, man.

I forgot to get a customer to sign off on a custom envelope order and I had to eat $1800 worth of special envelopes, all because of the same reason- they THOUGHT they were making sense when they ordered them!! I KNOW I'll never sell them...oh well, you live and learn.

Steve Burke
Cascades Inc
NS Canada

If at first you don't succeed, skydiving isn't for you

Posts: 359 | From: NS Canada | Registered: Jan 2002  |  IP: Logged | Report this post to a Moderator

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