From now on I will ALWAYS fax a work order with all the job info to have the customer sign off, no matter how clear it sounds on the phone. I usually do but I slack off sometimes and it usually comes out fine. I have a good customer who owns shopping malls and office buildings who I do a lot of different types of signs and graphic design for. He needed a 6 x 6 ft banner done in a rush this week. It has an illustration, Edge printed, and some text. We e-mailed back and forth till we got the layout how he liked it. I just got it done, one day early so I can take friday off and go up the coast for a 3 day getaway. I'm on the way to his office feeling relieved I was able to do it. I unroll it, lay it out on the floor, he and his office staff are all saying, "Great job, really looks good!" then he says "Where's the other one?" Huh? I guess through all the conversations when he was refering to "the banner" he meant the layout and was just calling it "the banner" I do the same thing, once its established there are more than one I refer to the layout as the sign. Just a miscommunication and I know it could have been worse. Well, I'm working tomorrow because I didn't fax a work order.
Posted by John Lennig (Member # 2455) on :
Chuck, dontcha just hate that!!! At least it was'n"t where's the other banner(s) rather than "so, what's with all these OTHER banners!!!"
guess you need an extra "artists date", eh??
lol
John Lennig / Sign/Rider
Posted by Steve Burke (Member # 2674) on :
I hear ya, man.
I forgot to get a customer to sign off on a custom envelope order and I had to eat $1800 worth of special envelopes, all because of the same reason- they THOUGHT they were making sense when they ordered them!! I KNOW I'll never sell them...oh well, you live and learn.
