Hi! I hope someone can help... have an anxious customer and it's the weekend.
Came in, sat down, rubbed my hands together in anticipation of printing a beautiful custom designed large decal for a happy customer and find the Summa is telling me to "insert media," which was left inserted at the last job.
Nothing I do satisfies the Summa's request and it appears the automatic clamping sensor is not working.
The clamp is up and no amount of asking it to go down via the clamp button is working.
I removed and reinserted media, turned machine off/on... but I'm stuck.
Thank you!
Posted by Bill Biggs (Member # 18) on :
sharon. maybe a scrap of vinyl is on the sensor. also a cold boot from the wall plug sometimes is required. I don't have a dc3 but I have summa t750 and it sometimes acts up if the rollers on the clampdowns are a little off center
Posted by Sharon O'Brien-Lykins (Member # 5723) on :
Hi Bill,
Thanks for posting... tried the cold boot at your suggestion, still no luck. I checked the diagram in the manual to locate the media feed sensor and it has an arrow pointing to a location on the back of the machine but I sure don't see it. I asked my husband to look and he can't see it either. Fiddled with the rollers to no avail. Thanks for trying, though... I appreciate it.
Posted by Jim Doggett (Member # 1409) on :
Hi Sharon,
I don't have a good suggestion either, and am currently on a road trip to Denver ... somewhere in Wyoming.
I've sent an email to our support manager, who tends to check email on the weekend. Hopefully he'll get back to you with a more informed response.
I'm sorry the printer is acting up. We'll get to the bottom of it as quickly as possible.
Best Regards,
Jim
Cell = 206.384.7078
Posted by Sharon O'Brien-Lykins (Member # 5723) on :
Hi Jim! I figured you were out and about somewhere... nice of you to respond. Don't be sorry... things happen and you guys have been so great at helping so I have full confidence. I'll post the fix when it's found so that if anyone else ever has this problem, it may help them, too.
